Frequently Asked Questions
We currently offer FREE domestic shipping option on all orders within the United States, with the exception of the state of Washington.
Washington law currently requires that all products be shipped in a manner that requires an adult signature to receive your order. Unfortunately, additional shipping costs will be incurred, and therefore does not qualify for our free shipping offer. However, we do offer other economical methods which accommodate the current guidelines for purchasing our products.
Free shipping offer does not apply to international orders shipping outside of the United States.
We do offer free shipping to non continental and APO/FPO/DPO addresses. However, you must purchase an additional insurance option for $2.00. Our current policy requires the additional insurance option for shipping to help protect against the loss of packages.
In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1 business day and after your order dispatches it will take 1-3 days for delivery with USPS, please see map below to estimate which date range you are in.
In most cases, all orders will ship within 1-3 days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may select and pay for another method such as USPS Priority Mail.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.
USPS Priority Mail is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
We currently do not ship to the following states due to current state regulations:
We will ship to all other states not listed above.
All additional shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Arkansas or Utah. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
International shipping delivery times are not guaranteed.
Due to the large number of international shipping locations, we cannot provide estimates on delivery times.
In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.
If you have any questions, please contact our Customer Support Team at firstname.lastname@example.org.